Handling Conflict Management

Poor handling of conflict or avoidance of conflict can lead to significant losses in productivity and engagement. Tools that support understanding of your own and others responses to conflict, can provide valuable insights and knowledge. With this understanding, individuals are better able to handle communication challenges in this realm. Improvement with handling of conflict can lead to improved retention, engagement, and productivity.

Below, you’ll find a detailed breakdown of the Conflict Hub, including:

• Conflict Management Style Assessment Reflection
• The Power of Approach
• Check In Meeting Exercises – Conflict Focus
• Workplace Politics – Say It or Take Note
• Empathy and Accountability
• Ongoing Application and Reinforcement

Conflict Management Style Assessment Reflection

After completing a self-assessment related to your conflict management style, dive into our Assessment Reflection for personal insight, group conversations, and post-discussion reflection. You’re not expected to answer every question; instead, choose the ones that resonate most with you or your team to guide meaningful growth and connection.

Not sure which self-assessment questionnaire to choose? Reach out—we’re happy to recommend trusted assessment options to get you started.

Click the image below to watch our video on our Conflict Management Style Assessment Reflection exercise.

The Power of Approach

We have power in our communication. There may be awkward or uncomfortable conversations that need to be
had or ones that need thinking outside the box on resolutions that just take some brainstorming. The Power of Approach exercise helps walk through different scenarios focusing on our approach to them.

Check In Meeting Exercises – Conflict Focus

We don’t always have time for a formal training or exercise to do with a team. Shorter 5-10 minute exercises can
be perfect options to include in monthly or periodic check in meetings with a leader and their team member.
Choose one of the three activities below that best fit your needs.

Workplace Politics – Say It or Take Note

Workplace politics can play key roles in how we handle situations. Going through different scenarios and
discussing the dynamics as a team can help talk through options we may not have thought of as resolutions.
Or what could be the best moves for your career safety.

Empathy and Accountability

We may come across situations at work with colleagues where empathy and accountability need to play a
balanced role. There are three scenarios in this exercise that show different responses to a situation with focusing on
accountability and empathy. You most likely fall naturally into one of the three scenarios. This exercise can help
talk through responses and where you can grow.

Ongoing Application and Reinforcement

After a training, exercise, or assessment is completed, ongoing application and reinforcement become the focus. Learning is sustained through follow-up trainings, exercises, and/or micro-learning opportunities, as well as by integrating the topic into goals, performance conversations, recognition efforts, and peer learning groups.

As individuals build knowledge, experience, and confidence, they are empowered to lead, share insights, and support others in applying the learning as well. This approach reflects the meaning of Praeliscere with Learn, Apply, Lead.

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Conflict Management Style Assessment Reflection

The Power of Approach

Check In Meeting Exercises – Conflict Focus

Workplace Politics – Say It or Take Note

Empathy and Accountability

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